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Your ‘Customer Service Skills’ Are Killing Your Sales

on Sep 29, 2021 3:15:00 AM By | Wes Schaeffer | 0 Comments | David Sandler Bike Book Sales Books Customer Service Sales Training
Your prospects WANT to give you their money but your poor customer service skills are driving them away like a chain-smoking sailor at a kissing booth. According to a 2017 survey by American Express, More than half of Americans have
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How To Ruin A Customer For Life

on Feb 6, 2020 7:00:00 AM By | Wes Schaeffer | 0 Comments | ABCDE Marketing Plan Customer Service Entrepreneur
We're not open. You have to leave the building and come back at 8!" Thus declared "Earl," the government security rent-a-cop with a three-color patch on his arm that gave him a license to be a meanie-head. (Yes, I have kids at home.)
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Today Is The Best Day In The Year

Write it on your heart that every day is the best day in the year."  ~Ralph Waldo Emerson Howdy. In the 1986 movie, "Hoosiers," with Gene Hackman, his small town team arrives in the big gymnasium for the state championship and they are overwhelmed. But Coach knows how to calm his kids, as you can see in
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Why Do You Spend Money To Lose Clients?

When it comes to growing your business everything matters. EVERYTHING. E-VER-Y-THING! This includes
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Good. Fast. Cheap. Pick Two.

on Jan 4, 2018 6:42:41 AM By | Wes Schaeffer | 0 Comments | Customer Service Sales Training Disqualify Leads
How To Make The Sale So You Both Win Like always, your prospects are overwhelmed. In the past, as consumers, we were overwhelmed with frustration because we couldn't easily find the information we needed to make an informed purchase.  Today we are
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Strategic Sales Training Tip: Whining About Wine Tasting

Strive For More Than Ho-Hum Pardon my rant...This weekend (10/11/10) we went wine tasting with some family members that were in from out of town and the experience was just ho-hum. (And ho-hum just don't cut it today if you're in business to make a big profit.)
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