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Get the Best Infusionsoft Help Desk + Messaging With FuseDesk

Posted by Wes Schaeffer | Oct 13, 2019 11:03:50 PM

Great Support Means Great Sales 

Stream below or right click here to download the episode.


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What You'll Learn In This Episode of The CRM Sushi Podcast...

  • Hear Jeremy Shapiro's entrepreneurial journey on The Sales Podcast
  • Help desk + messaging platform
    • Inbound emails
    • Inbound SMS
    • Support cases
    • Live chat
    • Email broadcasts
  • Emails coming into your work/personal email is a nightmare
  • You can't scale by forwarding your emails to your support staff
  • Shared email addresses can't prioritize or track who replied
  • Transition
    • Your team
    • Your customers
If you don't take great care of your customers...someone else will." ~Kate Zabriskie
  • Great customer service is a profit center.
If I had an hour to solve a problem and my life depended on it, I would use the first 55 minutes determining the proper questions to ask." ~Albert Einstein
  • Who does FuseDesk help?
    • Visibility and insights for Business owners
    • Accountability for team
    • Ease of use for customers
  • Login with your Infusionsoft/Keap user ID
  • Create Cases with Infusionsoft Campaign Builder
  • Works with many membership sites
  • Two simple views for your team
    • Case Queue
    • Actual Case
  • Automate the flow of support emails
  • Templates for quick replies with merge fields
  • Color-code age of tickets
  • Auto-follow-up with customers to measure how you're doing
  • Earn your "Commitment To Excellence" badge
  • Apply Case Tags to trigger detailed automation
  • Route VIPs
  • Integrates with Slack to keep team updated

Watch Previous Episodes of The CRM Sushi Podcast

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Links Mentioned In The CRM Sushi Podcast

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Topics: CRM Sushi Podcast, Entrepreneur

Written by Wes Schaeffer

The Reassuringly Expensive, Ruthlessly Pragmatic pig-headed entrepreneur dedicated to discovering proven, transferable, effective tools for creating inbound sales so he can help you automate, integrate, and dominate your niche.


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