On December 4th, 2009 a lady delivered a baby boy on a Southwest Airlines flight.Even though the captain decided to divert to Denver the baby still joined the mile high club!
A doctor and two nurses on board helped deliver the baby at the back of the plane with the help of flight attendants and an in-flight medical radio service. Both are fine.
Question: How would you handle this?
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Charge her for a second ticket?
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Refund her ticket?
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Do nothing?
Professional customer service goes above and beyond “corporate policies.” If you’d like a second opinion and a fresh set of eyeballs – or a swift kick where it hurts – to turn things around retain me for Private Business Coaching.
To Your Success,
~Wes
